Shipping Policy

Each Glass Hauz piece begins a small journey before finding its place in your home. This policy explains processing, delivery estimates, tracking, delays, and lost packages.

Processing Time

Orders are typically prepared for shipment within 1–5 business days after payment is confirmed.

Processing may take longer during holidays, promotional periods, unusually high demand, or circumstances outside our reasonable control.

Once an order enters processing or fulfillment, we may be unable to cancel it or change the shipping address.

Delivery Estimates

Most orders arrive approximately 10-15 days after shipment, depending on the destination, carrier availability, customs processing, and local postal conditions.

Delivery estimates are not guarantees. Rural or remote destinations may require additional time. Processing time and shipping time are separate, and the delivery estimate begins after dispatch.

Shipping Regions

Glass Hauz currently ships to eligible addresses in Canada, the United States, and Mexico where shown during checkout.

Shipping Costs

Applicable shipping charges appear during checkout before payment is submitted. Free or discounted shipping promotions may be limited by destination, order value, product, or promotional period.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.

Tracking

When tracking is available, a shipping confirmation will be sent with the relevant details.

Tracking may take several business days to display movement after it is created. This does not necessarily mean the shipment is delayed.

Delays

Delays may occasionally result from circumstances outside our reasonable control, including:

  • Carrier disruptions.
  • Weather conditions.
  • Customs inspections.
  • Holiday demand.
  • Transportation interruptions.
  • Local postal conditions.
  • Government actions.

Lost Packages

If tracking has not updated for an extended period, or a package has not arrived after the estimated delivery window, contact us with your name and order number.

Before a claim can be reviewed for a package marked as delivered, you may need to confirm delivery with household members, neighbors, building management, or the local delivery office.

Contact

For shipping or delivery questions, email glasshauzvases@gmail.com.